FAQs

General FAQs

• I have a new phone number, how do I change it?
• I’ve just entered the livecast but there is no music
• How do I hardclose the app?
• I cannot enter the livecast, the app says I have network problem, but my internet connection is working fine
• How do I know that I have the latest app version?

Expert FAQs

• I just started my livecast and the participants keep leaving. What am I doing wrong?
• I logged in with a new phone number/AppleID/GooglePlayID and my livecasts are gone
• My headphones are connected but the sound comes from the phone speakers
• I didn’t receive a call for my livecast
• How can I change my banking and tax details?
• On my credit note there are less sessions that I carried out